FAQs

The Sympathy Fund works directly with the family, the funeral home, and Legacy.com before activating a crowdfunding campaign. A team of specialists fully vets each campaign before it is active.

Our team of specialists work to make sure that funds get to the intended recipient every time. We work directly with the funeral home and Legacy.com to thoroughly vet a campaign before activating a campaign. In the rare case that something isn’t right, we will refund your donation.

You must be a United States citizen to create a fundraising campaign on The Sympathy Fund. Campaigns are set up through your funeral home or directly on Legacy.com. Donations are permitted from supporters in and outside of the US.

The Sympathy Fund processes your funds quickly because many fundraising needs are time-sensitive. Bank transfers then take 2-5 business days to arrive. Fund transfers will occur throughout the campaign. When a fundraiser is linked to a funeral home, the initial transfers are sent directly to the funeral home until the agreed-upon amount is satisfied. The balance is processed to your account throughout the campaign.

The Sympathy Fund processes your funds quickly because many fundraising needs are time-sensitive. Bank transfers then take 2-5 business days to arrive. Fund transfers throughout the campaign are not dependent on meeting a financial goal. When a fundraiser is linked to a funeral home, the initial transfers are sent directly to the funeral home until the agreed-upon amount is satisfied. The balance is processed to your account throughout the campaign.

Your fundraiser will remain live until you choose to turn off donations or remove the fundraiser altogether. Most organizers leave their fundraisers active indefinitely. Once your goal is achieved, the option to donate will be disabled, but the campaign will be viewable to the public.

The Sympathy Fund works directly with the family, the funeral home, and Legacy.com. As an organizer, you can assist with the process to ensure the donations go directly to the preferred account.

The Sympathy Fund processes your funds quickly because many fundraising needs are time-sensitive. Bank transfers then take 2-5 business days to arrive. Fund transfers will occur throughout the campaign. When a fundraiser is linked to a funeral home, the initial transfers are sent directly to the funeral home until the agreed-upon amount is satisfied. The balance is processed to your bank account throughout the campaign.

We selected Stripe.com as our payment processor; they are a widely recognized and trusted payment processing platform that provides numerous benefits for keeping our transactions safe. Here are some key points highlighting the value of using Stripe.com:

1. Robust Security Measures: Stripe.com employs robust security measures to protect sensitive payment information. It is Payment Card Industry Data Security Standard (PCI-DSS) compliant, which means it adheres to the highest industry standards for securing credit card data. Using Stripe.com, we can rest assured that our customers’ payment information is encrypted and stored securely.

2. Fraud Prevention Tools: Stripe.com offers built-in fraud prevention tools and risk assessment algorithms that help identify and prevent fraudulent transactions. These tools analyze factors such as transaction patterns, IP addresses, and other data points to detect and mitigate fraudulent activities, reducing the risk of chargebacks and financial losses.

3. Tokenization Technology: When customers pay through Stripe.com, their credit card details are tokenized. Tokenization replaces sensitive card information with a unique identifier (token), which is used for processing transactions. This means that even if a security breach were to occur, the actual card details would not be compromised.

4. Seamless Integration: Stripe.com provides easy integration options for our website or mobile application, allowing us to securely process payments without redirecting customers to a third-party website. This seamless integration enhances the user experience, builds trust, and reduces the chances of customers abandoning the payment process.

5. Strong Developer Tools: Stripe.com offers a robust set of developer tools and APIs, enabling us to customize and enhance the payment experience for our customers. These tools allow us to securely handle payments, manage subscriptions, set up recurring billing, and integrate with other business systems, providing a seamless and efficient payment workflow.

6. Global Payment Support: Stripe.com supports payments from customers worldwide, accepting various currencies and payment methods. This global reach enables us to expand our customer base and cater to international clients while maintaining the same security and compliance level.

7. Dispute Resolution Assistance: In case of payment disputes or chargebacks, Stripe.com provides tools and resources to help us navigate the process. They offer guidance and documentation to assist us in providing the necessary evidence to resolve disputes efficiently and minimize any potential financial impact on our business.

8. Transparent Pricing and Reporting: Stripe.com provides transparent pricing with no hidden fees, allowing us to easily understand and manage our transaction costs. Their reporting and analytics tools also offer insights into our payment data, allowing us to track revenue, monitor sales trends, and make informed business decisions.

Using Stripe.com as our payment processing platform offers peace of mind by providing a secure, reliable, and feature-rich solution. By leveraging their advanced security measures, fraud prevention tools, and seamless integration options, we can focus on growing our business while ensuring the safety and integrity of our transactions.

At The Sympathy Fund, we understand families’ emotional and financial challenges when organizing funerals for their loved ones. Our mission is to provide a compassionate and inclusive crowdfunding platform for the funeral industry. We aim to alleviate the financial burden and support families during their grief by harnessing the power of collective giving. You can raise funds for any needs directly surrounding the passing of a loved one.

At The Sympathy Fund, we understand families’ emotional and financial challenges when organizing funerals for their loved ones. Our mission is to provide a compassionate and inclusive crowdfunding platform for the funeral industry. We aim to alleviate the financial burden and support families during their grief by harnessing the power of collective giving.

With a deep commitment to empathy and understanding, The Sympathy Fund has created a safe and supportive online space where individuals can come together to honor the memory of their loved ones. Our platform enables families to create personalized crowdfunding campaigns to raise funds for funeral expenses, memorial services, and related costs.

You must be a United States citizen to create a fundraising campaign on The Sympathy Fund. Campaigns can only be set up through your funeral home or directly on Legacy.com. Donations are permitted from supporters in and outside of the US.

If you are working with a funeral home, you can designate an amount that will be sent directly to them to cover any related service expenses. The funeral home will be first in line to receive the funds. Once the agreed-upon amount is satisfied, the balance is processed to the campaign owner account throughout the campaign.

The Sympathy Fund processes your funds quickly because many fundraising needs are time-sensitive. Bank transfers then take 2-5 business days to arrive. Fund transfers will occur throughout the campaign. When a fundraiser is linked to a funeral home, the initial transfers are sent directly to the funeral home until the agreed-upon amount is satisfied. The balance is processed to your account throughout the campaign.

The Sympathy Fund works directly with the family, the funeral home, and Legacy.com. Your organizers can assist with the process to ensure the donations go directly to your preferred account.